Question 1

What's the best way to schedule an appointment?

Accepted Answer

The most convenient way to schedule an appointment in our Durham massage studio is via our online scheduling system. Any Book Now button at the top of the website or on any of our pages.

You may view our availability, book and secure an appointment with a credit card.

For SAME DAY availability call 919-477-9887.

We have a receptionist available Monday-Friday 9 am-5 pm.

Please leave a message if no one is available to answer, you may leave a confidential message and we will return your call as soon as we are able.

Question 2

What is your cancellation policy?

Accepted Answer

For a more detailed explanation of our studio policies  - 'Before You Book: Policies & Studio Etiquette at Bull City Soles'.

Appointment availability, follow-up scheduling, and service details may vary by provider.

CANCELLATIONS
We have a 24-hour cancellation policy. Same day cancellations will require a 100% charge for the scheduled service. No charges will be assessed if cancellations occur before this period. Please call us @ 919-477-9887 and leave a message or email info@BullCitySoles.com if you need to cancel.

LATE ARRIVALS
We ask that our clients arrive 10 minutes early to fill out paperwork, if not done so online beforehand, and to ensure that you receive the full amount of time of your session. If you arrive late, it will be at the discretion of the therapist to use the full session time and IF time permits. You will still be charged for the appointment time.

NO SHOWS
All clients receive a reminder two days before their scheduled appointment with the option to confirm or cancel their appointment without being charged. If you do not show for your appointment, you will be charged the full amount of the service

Question 3

What can I expect for my 1st time appointment?

Accepted Answer

Before You Book: Policies & Studio Etiquette at Bull City Soles

For your first appointment, we ask that you go to Vagaro.com to create an account and fill out an intake form, which will be electronically submitted.

If you prefer to complete in our studio, please be sure to arrive at least ten minutes before your scheduled appointment.

To help you achieve the most effective results, your therapist needs to know your complete health history, current medications/physical issues and other treatment/therapies you have completed or currently participating in.

Parking is available directly in front of the office.

Please enter the office quietly and make yourself comfortable in our waiting area.

We will be with you promptly.

Use the time to treat yourself to water, use the restrooms and/or just sit and enjoy a moment of quiet.

Once it is time to begin your session, your massage/bodywork therapist will review your intake form with you and discuss the goals of your session.

It is important to share any preferences or concerns so that we can customize your massage/bodywork session to best suit you.

Once we leave the room, you may disrobe and get on the table. We allow massage clients to undress to their comfort level.

Draping with a sheet or towel is provided and only the current area being massaged is exposed.

We primarily use unscented crème in our sessions, not oil so you can quickly return to work if necessary!

All rooms are equipped with a wide, comfortable massage table, a heating pad that can be adjusted to your preference, a blanket, and music of your choice.

We will knock before entering to begin your bodywork session.

Remember that this is YOUR session and feedback is essential.

Whether it’s the music, room temperature or the pressure, we would like to help you receive the most benefit out of your session.

Once the session is over, we will leave the room for you to get dressed.

Please move slowly and take the time to experience any changes in your body.

Depending on the type of massage/bodywork you received, you may experience a bit of soreness a few days later ~~ Similar to how your muscles sometimes feel after a workout.

An Epsom salt bath is an excellent follow-up to your session. Most importantly, keep your body hydrated with water.

When you are ready, your therapist will be waiting for you outside to settle your bill.

We accept all forms of credit cards, Health Savings Account (HSA) or Flex Saving Account(FSA) cards (w/ Doctor's prescription), checks and cash.

We do not accept any forms of insurance. If requested, we will provide session notes. Additional charges may apply.
 
Read 'Your first massage session at Bull City Soles' for more information.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept all forms of credit cards, Health Savings Account (HSA) or Flex Saving Account(FSA) cards (w/ Doctor's prescription), checks and cash.

We do not accept any forms of insurance.

If requested, we will provide session notes. Additional charges may apply.

Question 5

What length of session do I choose?

Accepted Answer

It depends on what you're looking for!

Here's a break down of our massage session times.

This blog post might help too "How Long Should My Massage Session Last?"
 
30 minutes - We recommend a 30 minute massage for specific work on areas such as the head and neck for headache relief, upper shoulders or quick low back pain relief. Great for a quick lunch break!

60 minutes - This session length is a good start for new clients. It OK for a general all over massage, but it's not enough time to focus on one particular area. If you 're having low back pain then the session could be used to focus TOTALLY on the lower body for the hour session and possibly include a few stretches.

90 minutes - An hour and a half massage session is perfect for detail work on a few target areas and a full body focus. We're talking feet, legs, hips, back, shoulders, arms, chest, head and neck. And a few stretches as well! Its the sweet spot for a lot of clients.

120 minutes - This session is massage heaven for the massage connoisseur! We can work in great detail from your metatarsals to your phalanges, up to the top of your head and stretch every joint in between!

Question 6

How do I find out about last minute appointment availability?

Accepted Answer

You can follow Bull City Soles on Instagram and/or Facebook or join the waitlist on Vagaro.

We are always posting availabilities, self-care tips and info and you may call the office 919-477-9887 Monday through Friday 9 am to 5 pm and ask to be put on on our Last Minute Availability (LMA) list for texts.

Question 7

How long should your first massage be?

Accepted Answer

If you are looking for a new massage therapist and just want to see which one of our massage therapists would be a good fit for you, then book a 30-minute massage so that you can try several different therapists and not have to spend too much money trying to find the best fit.

Question 8

How much do you tip for a 60-minute massage?

Accepted Answer

Tipping is never required, but it is always appreciated.

Many clients choose to tip somewhere in the 10–20% range for excellent service, but the amount is entirely up to you. If you are happy with your session, the best compliment is coming back when your body needs support.

Client FAQs

Frequently Asked Questions