We have a 24-hour cancellation policy. No charges will be assessed if cancellations occur within this period. If you give 12-hours or less notice, you will be charged for 50% of the session rate. Please call us @ 919-477-9887 and leave a message if no one is available to answer or email info@BullCitySoles.com if you need to cancel.
We ask that our clients arrive 10 minutes early to fill out paperwork, unless the Intake Form is completed beforehand, to ensure that you receive the full amount of time of your session . If you arrive late, it will be at the discretion of the therapist to use the full session time and IF time permits. You will still be charged for the appointment time.
All clients receive a reminder the day before their scheduled appointment with the option to confirm or cancel their appointment without being charged. If you do not show for your appointment, you will be charged the full amount of the service.