Welcome to Bull City Soles

Neon Hello

We’re excited that you’re here! On this page, you will find some information about how our office works, what our values are, and why we do what we do. 

WHO WE ARE


The owner and founder, Julie H Marciniak is a Robeson County Lumbee Native, but she's been a Bull City girl for 30+ years since leaving UNC-Chapel Hill.  She graduated in 1992 from Carolina School of Massage and returned to Rolfing school in 2005 and has been Rolfing bodies ever since. She is also a Barefoot instructor for the Center for Barefoot Massage.

She loves paddle boarding, reading, and the occasional remodeling project. 

OUR MISSION
To provide specialized barefoot massage and bodywork that encourages self-awareness and self-care as tools to address pain and chronic "tissue issues" in the Bull City community.

We also seek to nurture and develop a talented, highly trained, and caring team of barefoot massage therapists capable of helping clients with chronic pain and injuries. 

How often should you get a massage blog

 

The BASICS

 

  • Dress Attire:  

    • Wear a smile 😊  

    • We are OK with casual wear such as t-shirts or comfy tanks and leggings, as providing barefoot massage can get hot!

    • No clothing advertising other businesses.

    • Non-revealing tank tops are OK as long as nothing is too revealing.

    • Yoga pants, longer knee-length shorts are perfect. No short shorts!

    • Quiet shoes are essential and clean, and manicured feet are a must! No peeling or chipped polish.  

    • Please use proper hygiene without using scented body sprays or perfumes out of respect to those with fragrance sensitivities. Come showered, groomed, clean, and ready to work.

  • Scheduled Appointments:

    • Please arrive 20 minutes before your first scheduled appointment. If your first appointment is scheduled at the beginning of your shift, you need to arrive 20 minutes prior to that. If this is an issue discuss this with management to modify your schedule accordingly :

      • Clock in

      • Set up the room

      • Check previous SOAP notes or new clients' Intake Forms

      • Greet the client

      • Begin sessions on time. 

  • Appointment Details:

    • Customer service is everything! The little details are essential.

    • Heated table warmers, blankets, heated neck cradles, flax seed hot packs, breast pillows, bolsters, and aromatherapy with essential oils or Peace of Mind are used as needed during sessions to provide the best client experience. Client comfort is our #1 priority,  so please take the time to go the extra mile.

  • Post Appointments/End of Shift:

    • 30 minutes are scheduled after appointments to check out the client, provide after-care information, and reschedule.

      • If the office manager/front desk help is present, they can check out the client if needed.

    • At the end of the shift, complete all SOAP notes in the online system to track the client's progress and turn off heating/electrical devices in the room if no one else is coming in after your shift.

    • Keep all linens (sheets, towels, etc.) laundered, folded, and put away.

    • Leave the room in a clean, uncluttered orderly fashion.

    • Clock out via the online system.

  • Client communication:

    • Inform the client of the proposed treatment plan, if any, and confirm the expected type of massage and the session's length before a client gets on the table.

    • Verbally communicate with clients regarding the pressure of massage during the session and check in with the client about pressure at least twice during the session. 

  • Lunch:  

    • A fridge and microwave are provided in the kitchen.

    • Please make sure to light candles and close both doors to the kitchen BEFORE heating any food. And refrain from heating too aromatic food, like fish or foods seasoned with lots of garlic, etc.

    • Keep food in the kitchen, refrain from eating in the front office. 

    • If you leave the office to get lunch, be sure to clock out when you leave and clock back in before your next appointment. 

  • Professional Training:

    • Employees must show documents supporting training or technique to be approved for providing at BCS.

    • Barefoot massage is our specialty, and we strive to improve our barefoot skills continually. All therapists will be trained by an authorized Center for Barefoot Massage instructor and/or Julie Marciniak.

    • The team member may provide only the services they have been properly trained and licensed to perform. Certification is encouraged as it further increases the therapist's level of competency.

    • Once trained in a barefoot massage level, team members must participate in Durham NC Ashiatsu Barefoot Massage classes at least one practice round.

  • Safety & Security:

    • If a therapist is working solo in the office, please make sure to lock the front door while in session.

      • If the front office/manager is not present and all therapists are in session, lock the front door. It is the responsibility of the therapist who is present in the front office to make sure the front door is locked between clients. ​

    • There are also panic buttons located in treatment rooms #1, #2, and #3 beside the light switch as you walk into the room. The signal goes IMMEDIATELY to the police. Once you press it, leave the building ASAP as the alarm will sound and be loud!

    • If you are having issues with setting the alarm, contact Julie immediately. She can control the alarm remotely. 

  • Closing the office:

    • If no one else is in the office at the end of the shift, confirm the schedule to make sure no one else is coming in.

    • Make sure all closing procedures are complete and a thorough walkthrough of the studio is complete before leaving. Including making sure that:

      • All windows are closed and locked

        •  ALL office appliances are turned off:

          • Air purifiers

            • Air purifiers should be turned to the second setting. ​

          • Heaters

          • Fans

          • Sound Machines

            • A remote is hung on the wall right below the front desk window. This remote can be used to turn off/on the sound hall and lamp in the lobby. The back of the remote is labeled for the various machines and corresponding rooms it controls. ​

          • Misters

            • When turning off the Force of Nature misters, be sure to hit the button 3 times to turn it all the way off. Make sure the machine is making no noise and no mist is coming out. Just because the light turns off does not mean that the matching is fully off. ​

        • Set the alarm and lock the door.

          • After you have set the alarm it will begin to beep. After the alarm has been armed you have 60 seconds to leave the building and lock the door before the alarm goes off. ​

  • Team Meetings:

    • Monthly meetings will be scheduled on different days to accommodate various schedules, and team members must attend at least every other month. 

    • If you are unable to attend a team meeting, contact Julie and the office manager to notify them. You may join the meeting remotely if possible.

  • Paychecks:

    • Direct deposit is every other Friday for the previous two weeks.

    • A pay stub will be left in the employee's individual cubbies 24-72 hours before payroll is deposited.

  • Communications:

    • Communications are to go through the office manager.

    • When texting, please cc Julie Marciniak in all correspondence.

  • Calling Out / Time Off Request:​

    • We understand that illness, injuries, and emergencies happen. If you are unable to come in for a shift, notify the office manager (cc Julie) immediately. 

      • If you are feeling unwell the night before your next shift, notify management no later than 5 pm so that clients may be contacted. DO NOT wait until the next day to call out if you are feeling sick the night before. We try very hard to avoid same-day cancelations on clients.​

    • Please request time off at least 30 days in advance. This will allow ample time for management to block your schedule and reschedule any clients already booked.​

  • Blocking Schedule:

    • Putting a block on your schedule makes you unavailable for online booking for that specified time. If you are aware of any appointments, vacations, or other events that conflict with your schedule let the office know as soon as possible. If clients are not booked, you may place the block on your schedule yourself to avoid having to cancel/reschedule clients that booked on those days. 

    • If you do not have clients booked you are allowed to put a block off your schedule.

      • If the night before (morning shift) or a few hours before (afternoon shift) nobody has booked on your schedule, you may place a block. 

      • You may either block your schedule to not come in, or you can place a block and label it "on-call" and put the amount of time you would need to get to the office. 

      • You may place these blocks on your schedule yourself, as long as no clients have already booked for that day. Or, if you have a long shift and clients have booked either only early or late in your shift.

  • Employee Discounts:

    • You get UP TO 30% off all retail and services at BCS and other benefits listed in your contract. 

OTHER DETAILS


When you receive your contract, you will also receive details about how to open/close, operate the register, and redeem gift cards. We will also provide a digital version so you can check it wherever you are. Keep this documentation handy!

 

We hope you enjoy working at Bull City Soles as much as we do. Welcome to our team!

 

If you found this page because you're looking for a massage job, email your resume to info@bullcitysoles.com.